1: happy, sad, scared etc. 201 2.1 –

1: To ask questions

2: To socialize with people and make friendships

3: To express feelings

4: To inform people of different things


201 1.2 – Explain two ways that effective communication affects aspects of working in your role? (plus diploma 201 1.2)

1:  Having effective communication can help you meet each individual’s personal needs.

2: Also having good communication with colleagues is important as it can help with passing on information effectively and accurately


201 1.3 – Explain two reasons why it is important to observe an individual’s reactions when communicating with them? (plus diploma 201 1.3)

1: Observing an individuals reactions whilst communicating can help you understand which forms of communication they understand better.

2: It is also important to observe an individual whilst communicating so that you can understand there facial expressions and know when they are feeling happy, sad, scared etc.


201 2.1 – Explain how and why it is important to find out about an individual’s communication and language needs, wishes and preferences?

How: It is important to read an individuals personal care plan to understand there specific needs, wishes and preferences as it will tell you all of this information about them.

Why: Finding out a persons individual communication needs is important as it helps you learn the most effective way to communicate with them and what forms of communication they understand best. Also it is important to find out an Individuals wishes and preferences because this will help you understand how to support them in a way that will make them happy and comfortable.   


201 2.2 – Describe three communication methods

Communication method:

How it is used:

Body Language

Body language is a non verbal way of communicating and showing expressions.

Sign Language

Sign language is a recognised way of communicating with someone that is hard of hearing

Visual communication

Using things like pictures or signs to communicate with each other.


201 3.1 & 3.2 – Identify three barriers to communication? How could you overcome these barriers? (plus diploma 201 3.1)


How to overcome the barrier:

1: Physical Disabilities

This can affect communication as the client may not be able to speak clearly due to their disabilities, to overcome this you can use other aids such as pictures or signs so they can show you what they are saying.

2: Using jargon language or overcomplicated terms

A care worker should ensure that they are speaking clearly and not overcomplicating words to make communicating harder, you can overcome this by using simpler terms that everyone will understand easier.

3: Language barriers

Care workers or Clients could be from another country and have a strong accent that may not be easy to fully understand, So you could overcome this by ensuring that your tone of voice is as clear as possible and not to use local sayings or slang that might be hard to decipher.


201 3.3 –Describe two ways to check that communication has been understood?

1: Give one clear message at a time and give the individual time to process the information.

2: Look for a response or reaction off the person you are communicating with, for example a nod.


201 3.4 –Identify sources of information and support services that could enable more effective communication? (plus diploma 201 3.4)

You could get advice off other people in the workplace such as other care workers or managers that have more experience than you with effective communication. You could also do research online to look up different forms of communicating with people.


201 4.1 – Define the term ‘confidentiality’ (plus diploma 201 4.1)

Confidentiality is to keep something safe and secure and to make sure no personal information is shared with others, it can only be shared with those who are supporting the individual and prior consent must be given before personal information can be shared with other parties.


201 4.2 – Describe two ways to maintain confidentiality in day to day communication

1: Store paperwork safely in a locked cupboard.

2: When using technology for confidential information, ensure that it is passworded and protected.



201 4.3 – Describe two situations where information normally considered confidential might need to be shared with agreed others (plus diploma 201 4.3)

1: If there is a risk of danger or harm to the client.

2: If the information changes and is no longer accurate.


201 4.4 – Explain how and when to seek advice about confidentiality (plus diploma 201 4.4)

How: Ask other people that you work with that may have more knowledge& experience with confidentiality. You could also look online at government websites or laws such as the Data Protection Act 1998 and the freedom of information act 2000.

When: You should seek advice when you are in a situation where you have been told some information that is confidential and you are not sure what to do with it.