Disputes are disagreements
or conflicts between individuals or groups and are mostly unavoidable in the
workplace. There are many causes of disputes including remuneration, job
security issues, health and safety and employment conditions. There are also
strategies used to resolve the issues like conciliation, negotiation and
arbitration. The level of disputes varies in businesses and most experience conflict
between employees and employers. Various strategies are put in place to solve
disputes including negotiation, conciliation, arbitration, grievance
and involvement of courts and tribunals.
Both possible causes and strategies are outlined.
Communication is essential
for a good workplace relationship. Poor communication is clearly shown in
workplace disputes and high turnover rates. Managers need to interact with
staff, have regular meetings and bulletin boards to increase communication. Employees
could have different values which may affect work ethic. A difference in
values is seen with a generational gap. Young workers may have different
workplace values than older workers. If employees fail to accept differences, workers
may insult each other’s character and experiences. When insults occur, conflict
increases until the correct solution is given and accepted.
and collaboration give paths for businesses to solve conflicts in-house. In
situations where a conflict arises between productive employees, a manager can negotiate
a solution to the problem. When collaborating, people in conflict work together
to come up with a set of ideas until a solution is found that works for both.
Both negotiation and collaboration work best during early stages of a conflict,
before the people in conflict stay in positions they will not move from.
is another strategy that is used that provides a informal method resolution.
The mediation process normally calls for people in conflict to meet with an
uninvolved third party. Rather than provide a solution, the mediator works with
both parties to promote open communication in an attempt to reach a mutually
there are causes of workplace disputes in various businesses and strategies
used to overcome them. Effective
communication is vital between employers and employees to ensure the business