k12.sc.usJournal 1Comments ShareFileEditViewInsertFormatToolsTableAdd-onsHelp A Amber Saitta PBS 911 OPERATOR Other names: 911 Dispatcher, Emergency Dispatcher, Emergency Medical Dispatcher, Fire Dispatcher, Medical Dispatcher, Ambulance Dispatcher ?A 911 dispatcher responds to emergency calls and sends out the proper authorities to resolve the situation. ?911 emergency dispatchers receive emergency calls by telephone, radio system or computer-aided dispatch system. They question callers to obtain the information needed to determine an appropriate course of action. They also must create and maintain logs of all calls received and prepare reports as necessary. ? 1) ?911 Operators tell officers where to be and why.
2) They tell firefighters about burning buildings and people who have fallen and can’t get up. “I spend most of my time 3) talking to police officers and letting them know where they need to be. I 4)update them on information that is pertinent to their situation. For example, if there’s a fight at a bar, we 5) let the officers know who was involved, how many, what they were wearing, which direction they left in and if they were carrying any weapons.” (lifehacker) They get 6) called in early, and have to 7) work at a computer most of the time. People in this occupation 8) track calls and 9) identify voices from their computers and sound systems. ?911 dispatchers are responsible for getting you help as soon as possible, and keeping the officers, firefighters, or paramedics informed of the situation while they’re on the way.
?They have to work long hours and sometimes overnight depending on the situation. ?Communication, people skills, and able to handle stress. ?Long hours, low pay, and a lot of sitting and looking at the computer. ?A stable job and the only requirement is a highschool diploma and course completion. 2 ?3-6 months of on-the-job training, ?911 dispatcher certification program, and Highschool Diploma are needed. ?Emergency Fire Dispatcher (EFD) Certification, ?The Emergency Fire Dispatcher (EFD) certification is designed for dispatchers in the field of fire-rescue.
The three-day course includes class participation, simulated and actual calls, and a variety of hands-on teaching methods. Upon completion of an approved EFD course, candidates must complete a 50-question written exam and score at least 80 percent. Also some states must obtain the ?Emergency Police Dispatch (EPD) Certification. ?The new Emergency Police Dispatch (EPD) is designed for dispatchers in law enforcement.
To become EPD certified, candidates must complete a three-day course and complete a 50-question written examination, achieving a score of at least 80 percent. Certificates are awarded by the Academy or Program in which you took the course. ?No education beyond high school is needed, just a basic set of operating, judgment, and communication skills acquired on-the-job. Of course you have to get certified through a program.
?Completion of emergency training and/or certification is required in most states. Toggle screen reader support