4.e.c. Analysis : In Thailand, 3% of thepopulation has some form of disability (DisabilitiesThailand and Network of Disability Rights Advocates, 2016),while 1 billion or 15% of the whole world’spopulation experience some form of disability, and out of that 110 – 190 million people have significant disability (TheWorld Bank, 2017).
There are laws in Thailand regardingbusiness sites and work environment should be accommodating disabled guestsequally and not discriminately, and public places such as government complex,public toilets, schools and hospitals, all should be accessible for disabledpeople. To be evaluated as an accessible establishment,there should be 5 aspects present – ramps, disabledlavatory, parking space, sign and information access. (Departmentof Empowerment of Persons with Disabilities Ministry of Social Development andHuman Security, 2016). Inn A Day hotel does not have anyof these qualifications, so it is totally inaccessible for disabled guests. This action is not complying with law, but it seems like thatis very common in Thailand. Even only 28.
4% of government facilities provided basic 5 assistive devicesfor disabled customers (Disabilities Thailand and Networkof Disability Rights Advocates, 2016), and it is notsetting a good example for business owners. What is moreunethical than not being able to accommodate them is that advertising yourhotel as disabled-friendly, when customers come to thehotel, it is simply untrue, and this action causes the guests major discomfortand inconvenience (Accessible Thailand). Toavoid this issue, Inn A Day does mention the fact that hotel has only stairs (figure 2.6). Figure 2.6 : the hotel provides only stairs, no elevators Roomsof Inn A Day hotel are not possible to be accessible for disabled guests,because all the rooms are on 2nd or higher floors, the stairs are quite steepand the structure of the building doesn’t allow them tobuild an elevator – which is usually the case in smallboutique hotels. 4.
e.d. Opinion : Thebuilding’s structure was not designed for a hotel, so itis now impossible to welcome disabled guests in their room. Althoughwhat we have noticed is that they can make their restaurant on the first floor beaccessible by building a ramp next to the steps to accommodate guests who arewilling to dine in their restaurant.