Emil “Max” Weber (21 April 1864 – 14 June 1920) was a
German sociologist, philosopher, jurist, and political economist. His
education was at the university of Heidelberg and Berlin. During world war I he
was appointed as the reserve officer and put in charge of the organizing the
army hospital. He was involved to a substantial degree in the politics of his
time. Some of his theories are Theories of Social Action, Entrepreneurship and
Stratification. According to him Bureaucracy is the most efficient form of
His thought processes
He considered the
development and growth of history and modernization is technical rather than organic.
Max Weber explained the Bureaucracy as a machine or mechanism or a system by
applying mechanical metaphors.
towards Bureaucracy, is due to his father fondness towards Bureaucracy
of the Bureaucracy
of organizations that follows a formal structure where rules, formal
legitimate authority and competence are characteristics of appropriate
According to Max
Weber, Bureaucracy is all about Power, Authority and Legitimacy.
Bureaucratic administration means fundamentally domination
disenchantment are the main features of bureaucracy.
Synthesis of the Theory
· Division of Work: According
to Max Weber the Work should be properly divided according to the caliber of
the labor, specified by a well defined hierarchal model.
Example: Inside a food court
like as in McDonalds, firstly, cashier will do his job of collecting money and
taking the order and processing it further. Secondly, operational team will prepare
the specific order and pass it to the customer. Operational team lead called as
Chief is responsible of monitoring the team.
· Authority Hierarchy: This
means positions organized in the hierarchy with the clear chain of commands.
Owner of the franchise(McDonalds) is the first level of hierarchy and is
responsible to create the Vision. Then the second level is the Manager who is
handling all the Macro level of operation which include raw material
procurement, monitoring the cash flow(Financial Department) and daily business
operation. The third level would be the TeamLeads/ Mangers responsible for each
Selection: All employees are to be selected
upon the basis of the technical knowledge and competence that they display
through formal examination, training or education.
has 9 different interview rounds which starts which the technical knowledge
round of the interviewee and then goes through different rounds by mangers to
understand interviewee fit in to the organization.
Rules : A standard operating procedure informs workers about how to handle
tasks and situations. The same procedures are followed to increase efficiency
and predictability so that the organisation will produce similar results in
The Operating procedure of McDonalds for preparing a burger. A Big Mac Burger
should consist of one Bun separated in to three parts, two slices of cheese, a
slice of pickle, two slices of tomatoes, two patties and a big mac sauce.
Impersonality: Rules and controls are applied uniformly, avoiding
involvement with personalities and preferences of employees.
Example: Every Mcdonald employees working in the operating segment
should wear the Mcdonalds attire of black trousers, blue shirt, hair and
Orientation: Career building opportunity is offered. Promotions and salary
hikes are strictly based on technical competence.
Example: Offering bonus as per the performance by the employees. Like if
you sell 10% more houses as per your contract each month an additional 2% bonus
Bureaucracy will have highest
number of alienation because it does not offer any creativity. ?
James Vender accuses Bureaucracy
for being “Specialist without Spirit”. Over specialization leads to
Claus Offe observes ” Under
conditions of developed society, welfare capitalism the rationality of
bureaucratic action doesn’t guarantee, but rather perhaps the conflicts with
the functional rationality of the political system.