Amongst the different journals, various competenciesexpected from managers were often mentioned and leadership competency isubiquitous in almost all the journals. In the study by Chan and Coleman (cite),they state that leadership is the one of the important factor as a manager aswell as having great inter-personal skills and so did a survey (cite) done byProf.
Michael Vieregge, Ph.D. who is connected to Western State University ofColorado. In his survey, there were four participants and all of them havementioned in their response that they value leadership skill in managers as avery valuable asset.
Hence, it can be inferred very simply that in the hotelindustry today, being a manager means that one is expected to lead and to do soimpeccably. However, it is impossible to spot their leadership skills just bylooking at their faces. In the same survey mentioned earlier, some participantsstated that they normally look out for the potential future employees’ displayof leadership skills in the CVs.
One example in the survey would be Mr. RolandDuerr, who is one of the participants in the survey and also the Director forF for Burj Arab, Dubai. He said that he looks at their CVs and resumes,and sometimes stating that one was a captain of a certain sports team wouldshow that one does have experience leading people and would prove to be a pluspoint.
Other forms of competencies frequently mentioned are communicationcompetencies and being able to motivate their team well. In the study reportdone by Tavitiyaman, Weerakit and Ryan (cite), they explained thatcommunications are forms of human-relation skills that should deserve much morerecognition and in the case of Hong Kong hotels; it is common to see managers, especiallymiddle level managers, to have good communication skills. This is because theyview communication as one of the most important attributes to have. A commonview by Mr. Melkart Rouhana, who is the Director of Learning and Development atEmaar Hospitality Group in the United Arab Emirates, who in the survey (cite),stated that he would appreciate it if potential future managers were to takethe initiative to go out and better themselves in order to equipped themselveswith good communication skills and public speaking experiences. This goes toshow that having good communication skills is just as important and is also oneof the competencies recruiters look out for these days.