CarMax certainly does take care of its associates by offering a comfortable work environment and offering “flexibility to balance work/home commitments to foster the well-being of their associates and their families” (socialresponsibility.carmax.com). However, having been a full time student while working, last minute publishing of the schedule gave me little notice about upcoming shifts. Most of my team, similarly, thought this was an unfair way to schedule employees as it really lead to more problems for the manager due to more missed shifts, more last minute shift change requests or more tardiness. Trying to juggle both school and work, I had notified my employer in advance of each semester about the times and days I had classes. Although, the management was very adjusting, there were still times they forgot and scheduled me for shifts, which I had to later switch with my co-workers.
CarMax’s current vision for making a positive impact on society by making a great place to work for its employee’s is requiring a change in its schedule policy. “Managing Organizational Change brings together all the different roles and functions within an organization that a leader has to manage effectively to ensure successful and sustainable organizational change” (Campbell, 2014). Organizational change occurs when a company makes a transition from its current state to some desired future state. Organizations change for many reasons, from external reasons to internal changes. Effective change leaders have already been through several change processes, mostly as employees, some even as junior leaders of managers. Unsurprisingly, organizations require additional change at some point to remain competitive in an ever-changing and global environment. The market and the economy are constantly changing, so it is very important for companies like CarMax to adapt to these changes by making some internal shifts for long-term benefits and desired increase in productivity.
A change agent does not necessarily have to be the person in authority, but as an agent, it is very important I have a clear vision and be able to communicate my recommended scheduling policy clearly to CarMax’s management team in Pleasanton, CA as well as my co-workers. The change vision will give the HR team a picture of what the future will look like after the change is implemented. It will show the organization why they should let go of the past, sacrifice and work hard in the present, and follow leadership into the future.