Communication:The impact on teamwork, listening, understanding and interculturalcommunication.CommunicationdefinitionTheroot word of ‘communication’ is a Latin word which is communicare. It means to share, or to make common (Weekley, 1967).Hence communication nowaday is defined as the process of understanding andsharing meaning (Pearson & Nelson, 2000).
Communication can be divided intotwo type of tools. There are personal comminication tool and non-personalcommunication. Personal communication tools are those in which two or morepeople communicate with one and another. The primary means of personalcommunication is the word of mouth. Another example of personal communicationis E-mail which the medium of this communication is Media. For non-personalcommunication, the tools are those the communication does not occurs by personto person. It only occurs through a channel or some other media.
Some of theexamples are national and regional newspapers and megazines, telivision andsatelite and cable telivision.Inorder to make a communication be realiable and effective to occurs, Dubrin(1997) stipulates that six component must be presents. There are source orsender, a message, a channel, a receiver, feedback and environment. The source or sender is definedas the initiator of the communication event. This person is usually the one whois attempting to send a spoken, written, sign language or non verbal message toanother person. Message is the main factor or the idea that to be conveyed.Ther are many factors to allow the messae to be received. Among them areclarity, the alertness of the receiver, the complexcity of the message and howthe message is being informed or organized.
Channel is a medium on how themessage can transmitted or delivered. Its concern the way the massage is beingtransmiteed or delivered. In an organizations, there are a lot of channels ormedias available as a medium of conveying a message.
For example, there is heavyreliance on electronic transmission of messages (email) in today’s businessenvironment. Receiver is the other party or for whom the message is intended tobe send. Communication can only be deemed to be complete only when the receiverreceives he message and understand its content. Feedback is the message orresponse or in other word acknowledgement of the receiver to the sender.
Without feedback it is almost impossible for the sender to know that thereceiver has received the message or understand it. A full understandig of communicationrequires knowledge of environment in which the messages are transmiteed orreceived. It is important also to mention that distraction of any kind cancaused damege to the message that being send. In this context, noise of anykind that can disrupts communication, work stress or blurred visibility must beavoided.Agood and effective communication is vital in order to deliver the messagewithin. After understanding communication and its prosess, it will make us bemore deligent on the impact of it on teamwork, listening,understanding andintercultural communication. Communicationhas a great impact on teamwork, listening, understanding and intercultural.
Most of it, if delivered in the good and productive message will provide apositif impact to the sender and receiver. Hence, it also bring a negativevibes if it is doing wrongly and misscommunication occurs. Further topic will disccuss the impact that commucation brings on teamwork,listening, understanding and intercultural. The positives and negatives impact willbe elobarated for futher understanding.
CommunicationImpact On TeamworkTeamwork is the combined action of a group of people. The paradox of teamwork is that it relies on the individual skills of those sharing responsibility (Avery, 2001). Each person in the group has their own roles to achieved their purpose and goals. But, to acheive the objectives of the group, they must have good attitude, common understanding about the objectives and the most important is communication with one another. Communication is very important especially in teamwork. But, communication can be divided into two type that is good communication and bad communication. Good communication can make a lot of advantages in a group while bad communication can bring disadvantages to the group.
There are many good impact of communication on teamwork and the first one is it increase interaction between one another in the group and can strengthening relationships among group members. When in a group, there may be members in the group who do not know each other and one of the most effective ways to get acquainted is to communicate. In this way, they get to know deeper and this can reduce the level of discomfort between each other and group member can give opinion comfortably without feeling worried and shy. The second good impact of communication on teamwork is it able to boost team spirit among teamwork.
For example, when their ideas and opinions are accepted, they feel important and happy and it is a passion for them to be better for the future. Caring attitude also one of the characteristic in term of good communication and it can provide a positive aura in the teamwork at the same time giving a good overall impact especially in achieving their goals. The third good impact of communication on teamwork is it can build trust between the member itself. As with our family, we also need to communicate with our teamwork and not necessarily just talk about work, but also can talk about personal, financial, opinion on current issues and many more.
This type of communication can build trust and gain respect to each other. The fourth is good communication can increased information and knowledge. Each person in teamwork have their own experiences, knowledges, and access to some informations. For example, when they are discussing about one topic and one member already know and experienced it, he/ she can share what he/ she know about it and giving the other member the knowledge and tell them the view about the topic. Therefore, it can save a lot of time since there is no need to find a lot of information regarding the topic. The next is it can increased diversity if views. Good impact of communication on teamwork can bring many point of view because many opinions and ideas are given. Before making a final decision, each member in the teamwork have to assess each of the work and opinions given.
This situation can lead to diversity of view by assessing the idea given and there is so much possibility that some ideas may be included in the final work. Last but not least is good communication can make the level of teamwork performanced higher. Good communication can provide group member a better understanding on the objectives and purpose of the teamwork. When they know their roles and their importance as a part of the teamwork, it could save so much time to explain their roles. Besides that, good communication such as appreciation over their contribution also related with teamwork performance. No one will be sad when accepting the appreciation, instead they will work harder so that they can improve their teamwork performance.
Communication can also bring disadvantages to a teamwork if the communication in the group is fail and having a bad communication. There are some impact of bad communication on the teamwork. The first one is it can waste time. Bad communication can lead to misunderstanding of the objectives and as a result, the final outcome will not fulfill the requirement needed.
So there will be a wasting of so much time from the start and the goal cannot be achieve. The second is attitude between the group member. When a communication fails, it is likely that the relationship between the members of the teamwork is estranged and at the same time causes disrespect. This situation can make no one will listen and causes their opinion not accepted not because it is unrelated but because the person itself. This bad communication impact the teamwork and the worst, this teamwork will breaking apart. The third impact of bad communication on teamwork is a person in the teamwork can be selfish and the teamwork itself has a negative competition. This is not the purpose of a teamwork.
Being in a group or teamwork need someone to work together, compete positively and selflessly. The conclusion is, communication have two type, whether it isgood or bad communication. These type of communication can bring advantages anddisadvantages to a teamwork and it can impact the teamwork. Continuedefforts, especially involving the skills in communication, should be taken andapplied in their respective settings such as attending courses and exercises.This will not only enhance the skills in communication, but will also increasetheir knowledge about communication skills.
Communication: The impact on listening. Transferring information and meaning betweensender and receiver is called communication(Griffin, 2006). One of the mostimportant skill in communication is listening skills. There are few types oflistening skills which is content listening, critical listening, emphaticlistening and active listening. To get a better communication, they are fewprocess that is involved. Firstly, is receiving.
Second is decoding. Third isremembering and lastly is responding. If there is a breakdown in this process,the listening skill will be affected and not effective. The impact of listening in communication can be explained in manyaspects.
First, an effective listening skill will lead to an effectivecommunication between 2 persons Weaver, (Carl, 1972). In a workplace, an ability to listenis very important as it can avoid conflict resolution and even solve conflicts.An effective listening skill can be a way to show true concern andunderstanding of a situation. This can even increase interpersonal bonding,forming a basis for commitment and trust.
Secondly, besides the fact that listening skills can reduce any work pressureand stress among the colleagues, effective listening skill can also lead to ahealthy work environment. And a healthy environment, especially in work placeleads to increase of motivation and productivity (Dozer, 1997). The impact oflistening on communication can be seen clearly here especially on the exampleof a workplace. When an employer decides to spend some time to listen to theirworkers problems and complaints, the employer does not only can solve theproblem but can also take measures to ensure the same problem does not ariseagain. Thirdly, an improved and goodlistening skills also can ensure to maintain a good reputation. Good listeningskills can prevent misunderstandings and improve our communication with anyoneoutside of the work area.
It is important to take note that when there is agood reputation, any business will tend to stay strong even when there areproblems. For an example, a vendor orsupplier might stills supply the goods for a certain period even after knowingthe business is not that doing great. The supplier or vendor would do as suchif the business has a good reputation and the person in charge of the businesshave a good relationship with the vendor or the supplier. Fourthly,listening skill is crucial for anyone for fact finding or in other words,gaining information. Listening skills that enables one to gain all relevantinformation will be able to take a comprehensive decision.
And a comprehensivedecision is important in personal life and work life. Communication is animportant aspect in life. For instance, when one goes for an interview, it isimportant to analyze the question put forward by the interviewer and answerproperly. In order to do that, the interviewee must have been able to listen tothe question and process it thoroughly before giving the answer. On the otherhand, if it is the interviewer, the interviewer should be able to listen andcomprehend the answers given to choose the correct candidate for the job. Furthermore,listening can motivate employees or anyone in general when they are being heardor given an opportunity to be heard.
When an employer listens to theiremployee, the employer can figure out what motivates the employee and whataspects of the job that they find most rewarding. An employer may also find outwhat aspects of the job that the employee finds most challenging. Besidesthat, an effective listening can also ensure that the we really do listen tothe people we are dealing with and not just hear them out. There arediscrepancies between listening and hearing. Hearing is not as effective aslistening to someone. Listening to someone means processing and understandingtheir point of view or opinion (Les Back, 2007).
In this regard, listening is effective when a customercomes to a shop. The sales person should be able to listen to the customer’sneeds and point the customer to the right direction. The same goes for thecustomer who should have effective listening skills in which, the customer thenwould be able to go where he/she is supposed to go to get the things which issuitable for them. Hence, the impact of listening in communication is high. Itis also clear that listening skills is important in communication in order tomaintain a healthy workplace and generally a happy environment.
Communicationimpact on understanding. As human to we should gain enough knowledge toperform better in life. Thus, to gain knowledge we need to get correctinformation and to get correct information we need a better understanding.
Themeaning of understanding is the ability to think and act flexibly with what oneknows. This is where communication plays a crucial role. Communication is amedium to expose, explore and gain information. Example of main communicationmedium that help in better understanding are, mass media such as television,newspapers, internet and also social media. The positive impacts of communication onunderstanding are firstly, for students it creates conducive environment tostudy like a lot of information can be retrieved from internet and that informationare very clear that student will be able to understand and apply theirunderstanding in studies.
Secondly, in our work environmentcommunication helps in meeting room where the employer and employee would shareand discuss about work related matters and for improvement of their work. Weuse words to convey picture, sounds and feelings that exist in our mind. Itdepends how the employer communicate whether through projector presentation orverbal presentation.
If there are colourful graphics that exciting to the viewof audience the understanding process would be success. Besides that,professional face to face communication among employee will create betterunderstanding between them and the work environment would be free of stress. Thirdly, communication plays a vital role infamily. There should be good understanding to create a harmonious situationamong family members especially husband and wife.
The polite way ofcommunicating between family members will not hurt ones feeling is always a keyfor happy family. There are negative impact of communications inunderstanding. Negative sideeffect to negative communication is workplace conflict. When one employeespreads false rumours about another staff member, the result can often be averbal or physical altercation between the two parties. But conflict resultingfrom negative communication is often not that straightforward.
For example, ifan administrative assistant relays instructions from her manager that areincomplete, but she does not realize they are incomplete, then any angerresulting from the incomplete instructions would be directed at the assistant,but she would not understand why the conflict started. Negative communication,whether intended or not, can have an effect on staff morale. Persistentintended negative communication can add stress to the workplace that makes itdifficult to develop a productive work environment. Unintentional negativecommunication can be forgiven up to a point, but when it becomes habitual, itcan lead to a drop in staff confidence in the company. CommunicationImpact On Intercultural Communicationis a process of delivering an order from an individual to another with thepurpose of informing, expressing views and altering behavior or changingattitudes directly or indirectly. The four basic components of communicationconsist of sources, recipients, messages and channels. (Lydia;Satya, 2008)Accordingto E. B Tylor, the definition of culture is similar to the definition ofcivilization.
E.B Tylor defines culture as a whole communication that includesknowledge including beliefs, arts, morals, religions, laws, customs, andpractices of human habitation for a society (Tylor, 1871). Culture will shapethe behavior of an individual who is eventually brought into communication.
Accordingto Sarbaugh, intercultural communication is communication between two or moreindividuals who have different backgrounds of identity and they carry their ownculture into communication. All communications have cross-cultural elementsonly whether they are at a high, medium or low level. A very culturedcommunication is communication where the level of cultural differences is veryhigh. Less intensive communication is a low level of cultural differences (Sarbaugh,1993).Interculturalcommunication issues are well-known for their problems because their negativeangles are more prominent than the positive side. This happens when anindividual or a community grows racist in nature. However, there are still manypositive effects that we can result from communication between these cultures.When an issue involves a culture, it is actually a sensitive issue.
Let’sexplore the impacts of communication between cultures. Languageis the biggest reflection of culture. To this day no one can accuratelydetermine the amount of language that exists on the earth. Hence, languagedifferences only make it difficult for communicators to understand the receiverplus create a huge gap between one individual and another. This leads to a lotof misunderstanding. We who are in the same cultural group sometimes experiencemisunderstandings due to the failure to use appropriate language, faceexpression and voice intonation in the communication process. What are more, differentlanguages, cultures, races and others? So, the disagreement between culturaldifferences will be more active. To convey and shape understanding must bethrough the process of communication.
However, the success of the communicationprocess depends on the speaker and receiver. The nature of tolerance andrespect for each other can further promote the communication process.Thenext impact is the difficulty of reaching an agreement in making a decision.This is because each individual has its own views.
Typically, each individualis more focused on his own culture. Every individual feels his culture is thebest, so his opinions needs to be first focused. The pride of the cultureitself is good. However, everything must be placed according to its place. Beproud without racist. Be proud of the unique culture of our own origin withoutput aside and minimize other individual cultures. If all human beings can berational in bringing the culture into the communication process, surely theagreement in making a decision can be harmoniously shaped as well as celebratingall the individual opinions.
Inaddition, communication between these cultures has also resulted in no realexplanation. This cultural difference demands mutual respect for each other.But because of this, the real intentions of the presenter were inhibitedbecause it was too cautious to speak the words to keep the hearts andsensitivities of each individual. Ultimately, the thing to say is unclear andthe recipient cannot even understand the meaning of the presenter. The issuesdiscussed did not reach their true objectives and they became uselessdiscussions and no quality.
Discussions and views are minimally inviting onlyanother bad person’s perception of the individual who communicates thecommunication process, although the individual intention of the speaker is tosafeguard the feelings of all parties.Furthermore,the mind is not focused on communicating between cultures as there are manythings to be done and digested at one time. That is, listening to the languagedialect, listening to every word, expression described in advance andintonation. This causes an individual to be more likely to communicate and dealwith somebody else who is the same culture with him. Many problems can arise ifthis happens. The disparity of marginalized individuals must be a major issuein a long term. Do not celebrate the opinions of others is a huge loss. This isbecause every opinion has its own strengths and weaknesses.
If all the opinionsare celebrated properly, this allows it to complement each other in achievingthe best communication result.Hence,group split. This effect is the most climactic effect and the solution taken inthe problem of a group. The split of this group is a step taken to solve theproblem and also to avoid the ongoing problem. Next, the individual chooses toform a “secret” group with them. The question is will no problemarise when forming a new group? All things must have been problematic and it isup to you to deal with it. If it is to be in the way, surely the problems thatexist can be “advantages” for us. Only wise people can createopportunities and opportunities for the present problems.
On the contrary,people who dare not face the challenge will only continue to give up andcontinue to narrow their minds and views to do things easily and do not takeserious on doing anything.Lastbut not least, all things must have been its pros and cons. Just like thecommunication issues between these cultures. If you look at something in apositive angle, it’s definitely a positive result.
So vice versa. Everything isup to the individual in facing any issues. Make every problem a challengerather than a hitch. Apply positive values ??in yourself to celebrate all thedifferences found.
Celebrating all the differences can foster unity and bridgethe gap. He is also capable of generating generous, mutual respect and racistgeneration.