In pulling out regarding the revocation of its

In the cases of Rayani Air, passengers complained
that Rayani Air frequently rescheduled flights often up 13 hours later. Rayani
Air also frequently cancelled or postponed the flights without advance notice
and also no assistance to affected passengers or giving any recompense. The
airline company has apologized because the inability to provide refunds to customers
for their flight tickets, it was due to investors pulling out regarding the
revocation of its flying licenses.

Regarding this
issue, there are a few basic right that air passenger
should understand before they can do any claim toward the
airline. Based on the Malaysian Aviation Commission Act 2015, the Malaysian
Aviation Commission (MAVCOM) already provide a greater transparency and a
clear guidelines toward consumer right regarding to travel related woes
like loss of luggage, ticket pricing and flight delays.
First basic right is flight delays or cancellations. When air passenger
flight delays or cancel of more than two hours, it will affected
passenger are entitled to meals, telephone calls and internet where available to be
access. If the flight delays for 5 hours or more, on top of the
above, the passenger are entitled for hotel accommodation and
transportation that have been provided to and from the hotel which is that is

Second basic right is
denied boarding. If passengers are denied from boarding their scheduled
flight, whether it is due to overbooking or operational issues, the airline
is required to offer passenger meals, internet where it is available
to be access and telephone calls. In addition, the airline also required
to provide hotel accommodation where it is necessary, the choice between
reimbursement of air ticket or re-routing and provide
transportation to and from the hotel. Third basic right is lost, damages or delayed baggage.
If there anything happen to passenger luggage like lost, damaged or
delayed, as passenger they have right to claim compensation from
the airline by filing a written complaint. There are a few rules
in order to filing a written complaint such as if passenger baggage is
damaged within 7 days of arrival and if passenger baggage is delayed,
the air passenger complaint must be filed upon arrival or within
21 days of arrival.

Next is communication of
changes in flight status. If this situation happens in any airlines
that operating in Malaysia, it will be the airlines to be responsibility of
ensuring that passengers are contacted immediately and promptly in
the event of any changes in flight status. Lastly is fees
and airfares. Passenger must be aware of the breakdown of
the fare like applicable airport taxes, charges, surcharges or fees when
purchase of flight tickets from any airline. Besides, it is also up to the passenger
if they want to add for any additional services like travel insurance, additional
luggage, in-flight meals and change of and selection of flight
seats. These types of miscellaneous fees should not be added
automatically to passenger airfare.