In our country, Call centers or BPOindustry is one of the leading industry that gives work to every Filipino, aslong as they are good in English communication skills, college graduate or hadcertificate whether you had experience or in relation with call center. Butworking in a call center has been criticized for many reasons one of which istheir lifestyles. Lifestyle is pertained to thecharacteristics of inhabitants of a region in special place and time. Itinvolves day to day functions and behaviours of individuals in job, activities,fun and diet. (Furhud, 2015) In a call center industry, theirlifestyle is changed and challenged by different problems that affect theirwellness. It includes their sleep quality, food habits and addictions, sociallife and physical and mental health.
Call center agents’ have trouble gettingthe right amount of sleep especially if they are in graveyard shift. In orderto survive with that schedule, smoking, drinking coffee and eating processedconvenience food became the solution. In addition, since most BPO companies arelocated in Commercialized business distinct, that are, ofcourse, surroundedwith food places, restaurants, convenience stores, coffee shops and malls.
Mostly, it happened that the Agents would be drawn into consuming packed meals,fast foods and instant meals. Some agents, really don’t have theappetite to eat full course meal, so they tend selfie with biscuits, sodas,chips, and junk foods. So basically, call center agents are prone to bad eatinghabits. Another part of lifestyle of the callcenter agents is their “Purchases”.
Since they have higher salary than otherleveling jobs, it opens to the fact that the world of “Shopping” is bound tolure them. They tend to buy anything they want because after all, it’s theirhard-earned money. Things such as brand new phones, postpaid cards, new sets ofshirts and dresses, shoes, and anything that can satisfy their needs willsurely be the cause for their pockets to drain too fast. Let’s not also forget their “dress code”.Most agents havea collection of different clotheson their closets that are fit for many occasions, reason is that, working in aBPO company quietly demands the Agents to have many sets of pair of attire inorder for then to have something to wear on a daily basis.
In the end of the day, there’s also onelifestyle habit that most Call Center Agents dwell into. That is, none otherthan, free time and relaxation. Since working on a BPO company (especially ifthe Agents is on a graveyard shift) hires them out and exhausts them physically,emotionally and mentally. So tendency is that, they spend time to relax, watch couple of movies,rest wholefully at home, have some shopping spree then sleep. However for someother agents – they usually spend the end of their shifts in clubs, bars, andmotels too. Some would even go to exclusive cinemas to watch their most awaitedblockbusters while some go to faraway places during day offs, and spend a shortvaction.