Kay company, had communicated discontent to Sunderland regarding

 Kay Sunderland, AccountdirectorKay Sunderland is conventional, efficient and systematic,who sets her goals at the beginning of a project. Her methodology is tothoroughly understand the needs of the clients and translating the same to thecontent team, making sure that the work efforts do not deviate from the client’sexpectations. While her subordinates appreciate her for pushing the team toyield the best possible results for her clients, she is also criticized thather efficiency model which sometimes leads to inflexibility and unduly demand.She derives her personal power from her expertise and confidence in managinglarge and high profile accounts. Concurrently, she derives certain amount ofrelational power from bottom-up because of the respect she commands from hersubordinates, as well as from top-down because of her good rapport with herboss.

 Mike Morgan, Contentdevelopment directorMike Morgan likes relaxed, entrepreneurial environment wherehe has the capability to influence the decisions. Morgan is a type of personwho wants autonomy and authority in his department. He wants his colleagues tohave confidence in him and his decision. His subordinates view him as a fantasticboss who is very supportive of them and would fight for them, which has madehis subordinated very loyal towards him. At the same time Sunderland accusesMorgan to be excessively argumentative and defensive when things don’t go hisways. He likes to challenge himself by taking innovative approaches and is not afraidto pitch his ideas in the meetings.

Mike has become a critical and indispensableresource for his organization being the only content director in the company. Hederives immense individual power because of his creative work style, positionalpower because of his criticality and relational power because of his loyalsubordinates. AnalysisNunez, the Chief learning officer of the client company, hadcommunicated discontent to Sunderland regarding Morgan calls to him. It was thecompany policy that the accountmanager, Kay Sunderland, should be the sole point of contact for the client.

Morganhad some questions about the Garmen project. When Morgan contacted Kayregarding the same, she was busy with the deployment of the two high profileprograms for the clients. Therefore, Morgan decided to contact Nunez directly,keeping Kay out of the loop. This action backfired on Morgan because Nunez was irritatedbecause of Morgan’s voice mails. When Nunez informed Kay of his disinterest in dealing withMorgan’s calls, he also mentions that he was only interested in the finalsolution and not the internal arguments within them.Kay Sunderland is a formal and analytical person while MikeMorgan is a creative, realistic and a resourceful person. These characteristicsare directly correlated with their high performance in their jobs.

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Thedifference in their working styles results in Morgan feeling that Sunderland isvery inflexible and should give him some independence.