o or engineering department o Porter’s five Forces

o   Data:  raw facts

o   Information: Useful data

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o   Business Intelligence technologies, applications and practices for the collection analysis and presentation of information

o   Management information systems a collection of people, procedures, software, databases, and devices that provides routine information to managers and decision makers

o   Chief Security Officer makes sure that the group’s security system is up to date and adds value to the organization

o   Chief Knowledge Officer responsible for ensuring that the organization maximizes the value it achieves through “knowledge”

o   Chief Information Officer responsible for the information technology and computer systems that support enterprise goals

o   Chief Privacy Officer charged with developing and implementing policies designed to protect employee and customer data from unauthorized access

o   Chief Technology Officer highest technology executive position within a company and leads the technology or engineering department

o   Porter’s five Forces Model an important tool for understanding the forces that shape competition within an industry

o   Supply chain network between a company and its suppliers to produce and distribute a specific product

o   entry barrier a cost that must be incurred by a new entrant into a market that incumbents do not have or have not had to incur

o   Product differentiation: process that showcases the differences between products

o   Porters three generic Strategies Cost leadership, differentiation, and focus

o   Operational Decision making is at the center of business in all industries, from determining the appropriate amount of credit to lend, to calculating a customer loyalty discount, to requesting internal authorization

o   Structured decisions have a well defined methodology for finding a solution and have the data to reach a decisions

o   Unstructured Decision Making Usually not thought out and abrupt decision .

o   Analytics : computational analysis of data

o   Strategic decision making: involves in the process of creating an organization’s mission, values, goals and objectives

o   managerial level: usually in 3 levels with top level then mid level and first level.

o   Strategic Level:

o   Key Performance Indicators quantifiable measure used to evaluate the success of an organization, employee

o   Online analytical processing (OLAP)  a powerful technology for data discovery, including capabilities for limitless report viewing, complex analytical calculations, and predictive “what if” scenario (budget, forecast) planning

o   Decision support system is an information system that supports business or organizational decision-making activities

o   Executive information system (EIS) a tool for decision making. It describes the positive and negative environmental effects of a proposed action

o   Expert Systems a computer system that emulates the decision-making ability of a human expert

o   Neural Network a networkt hat learns filters in traditional algorithms were hand engineered

o   Intelligent agent  is an autonomous entity which observes through sensors and acts upon an environment using actuators

o   Virtual Reality generate realistic images, sounds and other sensations that simulate a user’s physical presence in a virtual or imaginary environment

o   Automation the use of largely automatic equipment in a system of manufacturing or other production process

o   Reengineering redesign (a device or machine

o   Digital Darwinism phenomenon when technology and society evolve faster than an organization can adapt

o   Disruptive technology an innovation that creates a new market and value network and eventually disrupts an existing market and value network, displacing established market leading firms, products, and alliances

o   Sustaining Technology: technologies that improve product performance

o   ecommerce  is the buying and selling of goods and services on the Internet or other computer network.

o   Ebusiness : e-Business is a term often used in conjunction with e-commerce, but includes services in addition to the sale of goods.

o   mass customization company’s ability to efficiently mass produce products that meet individual consumer wants and needs

o   personalization  customization

o   web 2.0 the change from static web pages to dynamic or user-generated content and the growth of social media.

o   collaboration system facilitate efficient sharing of documents and knowledge between teams and individuals in an enterprise

o   knowledge management the process of creating, sharing, using and managing the knowledge and information of an organisation

o   crowd sourcing the practice of obtaining information or input into a task or project by enlisting the services of a large number of people, either paid or unpaid, typically via the Interne

o   web 3.0 the evolution of the Web as an extension of Web 2.0