construct of Emotional Intelligence (EI) is one of the most frequently
researched topics in organizational study. EI has been found as an important
predictor of various enviable organisational outcomes, such as job performance,
job satisfaction, organisational citizenship behaviour, and organisational
commitment (Krishnakumar, 2013).Emotional intelligence involves managing
feelings so that they are expressed appropriately, therefore enabling people to
work together towards common goals in a constructive and transparent
environment. When the executive values feelings, so will the employees. Thus,
if the manager feels optimistic, confident, creative, flexible, tolerant, respectful,
and compassionate, the employees will likely mirror these feelings.
researchers claim that emotional intelligence has an influence on performance
and productivity. High emotional intelligence also affects all aspects of
management. Today, new findings show more attention to emotional intelligence
on job functions. Human performance is defined as a result of the actions set
to achieve a goal based on a specific standard. This may include actions or
behaviour of all non- observable mental processing problem Emotion is a
powerful psychological action that can affect behaviour and performance in an
purpose of this is to examine the role that emotional intelligence plays on
employee’s performance. Hence, this examines the relationship between emotional
intelligence, and employees’ performance.
Many business leaders agreed with the basic
message that success is strongly influenced by personal qualities such as
perseverance, self-control, and skill in getting along with others. They could
point to “super sales persons” who had an uncanny ability to sense
what was most important to the customers and to develop a trusting relationship
with them. They could point to customer service employees who excelled when it
came to helping angry customers to calm down and be more reasonable about their
problems with the product or service. And they also could point to brilliant
executives who did everything well except get along with people, or to managers
who were technically brilliant but could not handle stress, and whose careers
stalled because of these deficiencies.
Emotional incompetence often results from
habits deeply learned early in life. These natural habits are set in place as a
normal part of living, as experience shapes the brain. As people acquire their
habitual repertoire of thought, feeling, and action, the neural connections
that support these are strengthened, becoming dominant pathways for nerve
Intelligence, sometimes referred to as EQ is a strong indicator of the level of
success one can attain in life, both in the personal and business realms.
Emotional intelligence is the ability to understand emotions, particularly
one’s own emotions. Low EQ behaviours from co-workers and managers – such as
angry outbursts, rude comments, incivility, and moodiness – lead to stress and
burnout as well as anxious work environments.
Workers with extraordinary
EQ are better able to work in teams, modify to change and be flexible. No
matter how many degrees or other on-paper qualifications a person has, if he or
she doesn’t have certain emotional qualities, he or she is unlikely to succeed.
As the workplace continues to evolve, making room for new technologies and
innovations, these qualities may become increasingly important. it’s vital for
managers and other business leaders to operate in emotionally intelligent ways
to meet the needs of today’s workers.
One important aspect
of work performance is work affect claimed that emotions have many differences
which cover from pleasurable experiments of our existence which are positive
experiences to the negative ones that are the most noxious. Individual’s
job-related behaviour is reflected from affective or emotional experiments in
the work place that generate cognition. The rising testimony of this emotional side of work exhibits one of the
fundamental motives of growth makes it worth looking into the concept of
emotional intelligence (EI).
emotional intelligence plays a considerable role in the workplace. Within the
past 30 years’ research investigating factors that contribute to success in
workplace have resulted in distinguishing factors that are affiliated to
People who display high
levels of emotional intelligence (EQ) are hyper-aware of the impact their
presence and communication approaches have on others. They are able to
readily adapt their behaviours and communication styles to the situation. Emotional
intelligence in the workplace is far more important today than it was just two
however, is all about teamwork, cooperation, and communication. Communication
is critical in all areas of business, and as technology continues to infiltrate
all aspects of interpersonal communication, both verbal and written skills are
When employees are unable
to manage their emotional intelligence there can be a negative impact on your
organization. And when social media is added to the mix, the impact can go
viral and be more significant.
Emotional intelligence (EI) is
becoming an increasingly desirable trait in the workplace.
As work environments are
drastically shifting, communication is fast paced, and markets are more global
than ever, it’s crucial for employees and their company to have high levels of EI. While it’s understandable that emotional
intelligence is helpful when dealing with customers and business partners, working with co-workers in the office is just as
Being able to read and
respond to your co-worker’s emotional intelligence can greatly improve both
communication and productivity. If you have control and stability over your own
emotions, that will greatly aid communication and resolution,
especially during conflict. Although you’ll likely have a good sense of
your own emotional intelligence.
Showing signs of emotional
intelligence in the workplace can improve your professional career by leaps and
bounds. Maintaining a high emotional intelligence EI at work can be very
rewarding. It will surely help you bag that long coveted contract; your boss
has been running after since you can remember.
The following mentioned are
few reasons that explain why emotional intelligence is beneficial in the
1. Effective interaction: High emotional intelligence
arms you with an ability of spontaneous and effective interaction. This goes
hand in hand with workplaces that require constant interaction and convincing
customers for the quality of products. Most of the time, buyers or dealers
return disappointed because retailers or salesmen are unable to have an
effective conversation with them. Working on your EI or emotional
quotient can help you change this. It not only lets you understand what
others want or secretly desire but also empowers you with the right choice of
words. Knowing what to say in times of need is a boon that can come from high
2. Going with the flow: Emotional intelligence at
work helps maintain balance at work by instilling a sensible approach into the
workers. Inexperienced workers in the prime of their youth can be very hot
headed and it is undoubtedly a big loss for any company. EI helps you in
handling every matter with efficient tactfulness. Not only that, it will also
portray you in your most proficient avatar. Sometimes buyers sift through a lot
of products asking for help without any intention to buy. So EI will either
bear on you by maintaining your cool or able to assist you to successfully
convince the shoppers to buy a thing or two.
3. Harmony: Undeniably the
concept of emotional intelligence brings mental peace and harmony among workers
at office. This is essential as workers constitute a family and a family has to
have peace. Most of the time, the person in charge is not even around to keep
an eye and make sure the workers are keen to maintain peace. So it is basically
on the employees to keep conflicts and harmful cross talks at bay. However, it
is impractical to not expect any problem or disagreeability at work since it is
a democratic country and everyone has equal right to assert their will. Nonetheless,
emotionally mature people know that the best way through work is to cooperate
and be averse during turmoil.
4. Catering to the needs: Having a high
emotional quotient is all about knowing what is best for you and achieving your
goal by knowing what others want from you without their having said a word. Is
a scientific way that allows you to cater to whims and intuit mood and emotions
beforehand in a rather uncanny way? Moreover, it is exactly what you need in a
metropolis where each and every one is making a living on guesswork. Well this
is a kind of guesswork that gives you the upper hand in any field of work. It
lets you takes changes sportingly and choose your actions accordingly. All the
same, gaining high emotional intelligence makes way for all the delightful
changes in your attitude towards life and behaviour.
We’ve all had the experience of
‘losing it’ out of frustration or stress and saying things in the moment that
we regret later. Things, that upon reflection, have further slowed or exacerbated
the situation – hardly what we wanted in the first place.
One’s ability to perform work or
function properly in a job can be broken into three areas:
capability – our cognitive ability commonly known as IQ (Intelligence Quotient)
– often referred to as Emotional Intelligence or Emotional Quotient
Emotional Intelligence (EI) is a
measure of one’s ability to recognise, understand and manage emotions in
ourselves and others. Getting results and performance from your team, demands
that you master some basic skills in this area.
The concept of Emotional
Intelligence (EI) became widely known through Daniel Goleman’s book of the same
name back in the 1990’s. It’s a “must read” for anyone who works with people on
any level (as are several of Goleman’s other books). Goleman argues that EI is
a far, far greater predictor and ingredient of business success than cognitive
Goleman developed the Emotional
Intelligence Competencies Model which breaks this concept down into something
that is easily understood.
Daniel Goleman’s Emotional
Intelligence Competencies Model
starts with Self Awareness. One has to be able to recognize one’s emotions and
the effects your emotions have on others. You also need to have the correct
measure of self-confidence.
to two things:
The ability to exert
self-control and manage the characteristics that will lead greater achievement:
Drive, conscientiousness, adaptability etc.
The ability to
empathise and be aware of the people around you and your role within the
organization and the community.
Emotional intelligence is about being aware
of people’s feelings and in turn, the wide variety of strengths, personalities
and emotions people possess in your workplace. A workplace is comprised of all
kinds of different personality types and you have to work alongside people that
you might not interact with in your personal life. This is where problems can
arise, as people with personality’s things that we tend to avoid in our
personal lives become integral to our work life.
intelligence plays an important role for employees in the organization.
Handling emotions is an important requirement among the employees This will help to increase organizational
commitment, improve productivity, efficiency, retain best talent and motivate
the employees to give their best. The above articles confirms that both
emotional intelligence and work life balance together create organizational
success and develop competitive advantage for organizations. Understanding the
potential and the talent that the employees and ensure the difference that
employees bring to the work place and value them to make it a part of the
organizational success. The work place should be better so that the employees
can have a better team work, find solutions for problem, enhanced job
responsibility, group mission, challenges, routine work, self confidence among
workers. Emotional intelligence will bring in better adaptability, empathy
towards employee, leadership qualities, group rapport, participative
management, decision making, and understanding among colleagues. Most of the
organizations are nowadays taking those employees who are emotionally
intelligent, so that they can face the workplace problems easily and they can
become more productive for the organization. Emotionally intelligent organization
can be made through organizational strategies, leadership skills, development
programmes, self awareness and self management tools. Emotional intelligence is
linked at every point of workplace performance and it is of utmost importance
nowadays. Hence, to be successful in life Emotional intelligence plays a vital