Theconstruct of Emotional Intelligence (EI) is one of the most frequentlyresearched topics in organizational study. EI has been found as an importantpredictor of various enviable organisational outcomes, such as job performance,job satisfaction, organisational citizenship behaviour, and organisationalcommitment (Krishnakumar, 2013).Emotional intelligence involves managingfeelings so that they are expressed appropriately, therefore enabling people towork together towards common goals in a constructive and transparentenvironment. When the executive values feelings, so will the employees. Thus,if the manager feels optimistic, confident, creative, flexible, tolerant, respectful,and compassionate, the employees will likely mirror these feelings.
Managementresearchers claim that emotional intelligence has an influence on performanceand productivity. High emotional intelligence also affects all aspects ofmanagement. Today, new findings show more attention to emotional intelligenceon job functions. Human performance is defined as a result of the actions setto achieve a goal based on a specific standard. This may include actions orbehaviour of all non- observable mental processing problem Emotion is apowerful psychological action that can affect behaviour and performance in animportant way.Thepurpose of this is to examine the role that emotional intelligence plays onemployee’s performance.
Hence, this examines the relationship between emotionalintelligence, and employees’ performance. Article 1 Many business leaders agreed with the basicmessage that success is strongly influenced by personal qualities such asperseverance, self-control, and skill in getting along with others. They couldpoint to “super sales persons” who had an uncanny ability to sensewhat was most important to the customers and to develop a trusting relationshipwith them. They could point to customer service employees who excelled when itcame to helping angry customers to calm down and be more reasonable about theirproblems with the product or service. And they also could point to brilliantexecutives who did everything well except get along with people, or to managerswho were technically brilliant but could not handle stress, and whose careersstalled because of these deficiencies. Emotional incompetence often results fromhabits deeply learned early in life. These natural habits are set in place as anormal part of living, as experience shapes the brain. As people acquire theirhabitual repertoire of thought, feeling, and action, the neural connectionsthat support these are strengthened, becoming dominant pathways for nerveimpulses Article2 EmotionalIntelligence, sometimes referred to as EQ is a strong indicator of the level ofsuccess one can attain in life, both in the personal and business realms.
Emotional intelligence is the ability to understand emotions, particularlyone’s own emotions. Low EQ behaviours from co-workers and managers – such asangry outbursts, rude comments, incivility, and moodiness – lead to stress andburnout as well as anxious work environments. Workers with extraordinaryEQ are better able to work in teams, modify to change and be flexible. Nomatter how many degrees or other on-paper qualifications a person has, if he orshe doesn’t have certain emotional qualities, he or she is unlikely to succeed.As the workplace continues to evolve, making room for new technologies andinnovations, these qualities may become increasingly important. it’s vital formanagers and other business leaders to operate in emotionally intelligent waysto meet the needs of today’s workers. Article-3 One important aspectof work performance is work affect claimed that emotions have many differenceswhich cover from pleasurable experiments of our existence which are positiveexperiences to the negative ones that are the most noxious. Individual’sjob-related behaviour is reflected from affective or emotional experiments inthe work place that generate cognition.
The rising testimony of this emotional side of work exhibits one of thefundamental motives of growth makes it worth looking into the concept ofemotional intelligence (EI).Indeed,emotional intelligence plays a considerable role in the workplace. Within thepast 30 years’ research investigating factors that contribute to success inworkplace have resulted in distinguishing factors that are affiliated toworkplace intelligence. Article-4People who display highlevels of emotional intelligence (EQ) are hyper-aware of the impact theirpresence and communication approaches have on others.
They are able toreadily adapt their behaviours and communication styles to the situation. Emotionalintelligence in the workplace is far more important today than it was just twogenerations ago. Today’s workplace,however, is all about teamwork, cooperation, and communication. Communicationis critical in all areas of business, and as technology continues to infiltrateall aspects of interpersonal communication, both verbal and written skills areextremely important. When employees are unableto manage their emotional intelligence there can be a negative impact on yourorganization. And when social media is added to the mix, the impact can goviral and be more significant. Article-5 Emotional intelligence (EI) isbecoming an increasingly desirable trait in the workplace.
As work environments aredrastically shifting, communication is fast paced, and markets are more globalthan ever, it’s crucial for employees and their company to have high levels of EI. While it’s understandable that emotionalintelligence is helpful when dealing with customers and business partners, working with co-workers in the office is just asimportant. Being able to read andrespond to your co-worker’s emotional intelligence can greatly improve bothcommunication and productivity. If you have control and stability over your ownemotions, that will greatly aid communication and resolution,especially during conflict. Although you’ll likely have a good sense ofyour own emotional intelligence.
Article-6 Showing signs of emotionalintelligence in the workplace can improve your professional career by leaps andbounds. Maintaining a high emotional intelligence EI at work can be veryrewarding. It will surely help you bag that long coveted contract; your bosshas been running after since you can remember. The following mentioned arefew reasons that explain why emotional intelligence is beneficial in theworkplace 1. Effective interaction: High emotional intelligencearms you with an ability of spontaneous and effective interaction. This goeshand in hand with workplaces that require constant interaction and convincingcustomers for the quality of products. Most of the time, buyers or dealersreturn disappointed because retailers or salesmen are unable to have aneffective conversation with them. Working on your EI or emotionalquotient can help you change this.
It not only lets you understand whatothers want or secretly desire but also empowers you with the right choice ofwords. Knowing what to say in times of need is a boon that can come from highemotional intelligence.2.
Going with the flow: Emotional intelligence atwork helps maintain balance at work by instilling a sensible approach into theworkers. Inexperienced workers in the prime of their youth can be very hotheaded and it is undoubtedly a big loss for any company. EI helps you inhandling every matter with efficient tactfulness. Not only that, it will alsoportray you in your most proficient avatar.
Sometimes buyers sift through a lotof products asking for help without any intention to buy. So EI will eitherbear on you by maintaining your cool or able to assist you to successfullyconvince the shoppers to buy a thing or two.3. Harmony: Undeniably theconcept of emotional intelligence brings mental peace and harmony among workersat office. This is essential as workers constitute a family and a family has tohave peace. Most of the time, the person in charge is not even around to keepan eye and make sure the workers are keen to maintain peace.
So it is basicallyon the employees to keep conflicts and harmful cross talks at bay. However, itis impractical to not expect any problem or disagreeability at work since it isa democratic country and everyone has equal right to assert their will. Nonetheless,emotionally mature people know that the best way through work is to cooperateand be averse during turmoil.4.
Catering to the needs: Having a highemotional quotient is all about knowing what is best for you and achieving yourgoal by knowing what others want from you without their having said a word. Isa scientific way that allows you to cater to whims and intuit mood and emotionsbeforehand in a rather uncanny way? Moreover, it is exactly what you need in ametropolis where each and every one is making a living on guesswork. Well thisis a kind of guesswork that gives you the upper hand in any field of work. Itlets you takes changes sportingly and choose your actions accordingly. All thesame, gaining high emotional intelligence makes way for all the delightfulchanges in your attitude towards life and behaviour.Article-7We’ve all had the experience of’losing it’ out of frustration or stress and saying things in the moment thatwe regret later. Things, that upon reflection, have further slowed or exacerbatedthe situation – hardly what we wanted in the first place.
One’s ability to perform work orfunction properly in a job can be broken into three areas:· Technical competencyand skills· Intellectualcapability – our cognitive ability commonly known as IQ (Intelligence Quotient)· Emotional capability– often referred to as Emotional Intelligence or Emotional Quotient Emotional Intelligence (EI) is ameasure of one’s ability to recognise, understand and manage emotions inourselves and others. Getting results and performance from your team, demandsthat you master some basic skills in this area.The concept of EmotionalIntelligence (EI) became widely known through Daniel Goleman’s book of the samename back in the 1990’s. It’s a “must read” for anyone who works with people onany level (as are several of Goleman’s other books). Goleman argues that EI isa far, far greater predictor and ingredient of business success than cognitiveintelligence.
Goleman developed the EmotionalIntelligence Competencies Model which breaks this concept down into somethingthat is easily understood.Daniel Goleman’s EmotionalIntelligence Competencies Model It allstarts with Self Awareness. One has to be able to recognize one’s emotions andthe effects your emotions have on others.
You also need to have the correctmeasure of self-confidence. This leadsto two things:· The ability to exertself-control and manage the characteristics that will lead greater achievement:Drive, conscientiousness, adaptability etc.· The ability toempathise and be aware of the people around you and your role within theorganization and the community. Article-8 Emotional intelligence is about being awareof people’s feelings and in turn, the wide variety of strengths, personalitiesand emotions people possess in your workplace. A workplace is comprised of allkinds of different personality types and you have to work alongside people thatyou might not interact with in your personal life.
This is where problems canarise, as people with personality’s things that we tend to avoid in ourpersonal lives become integral to our work life. 1)http://www.eiconsortium.org/reports/technical_report.
html 2) https://www.peoplematters.in/article/culture/significance-of-eq-at-workplace-14892 3) https://www.questia.com/library/journal/1P3-2762924281/the-role-of-emotional-intelligence-in-the-workplace 4) https://www.thebalance.com/social-media-and-eq-in-the-workplace-2275840 5) https://fairygodboss.
com/articles/how-to-read-peoples-emotional-intelligence-and-why-it-matters 6) https://content.wisestep.com/improve-emotional-intelligence-workplace/ 7) http://evanrubenstein.com/your-emotional-intelligence-in-the-workplace/ 8) https://www.conceptresourcing.com/blog/2016/10/why-emotional-intelligence-is-important-in-the-workplace Conclusion 1.
Emotionalintelligence plays an important role for employees in the organization.Handling emotions is an important requirement among the employees This will help to increase organizationalcommitment, improve productivity, efficiency, retain best talent and motivatethe employees to give their best. The above articles confirms that bothemotional intelligence and work life balance together create organizationalsuccess and develop competitive advantage for organizations. Understanding thepotential and the talent that the employees and ensure the difference thatemployees bring to the work place and value them to make it a part of theorganizational success. The work place should be better so that the employeescan have a better team work, find solutions for problem, enhanced jobresponsibility, group mission, challenges, routine work, self confidence amongworkers. Emotional intelligence will bring in better adaptability, empathytowards employee, leadership qualities, group rapport, participativemanagement, decision making, and understanding among colleagues. Most of theorganizations are nowadays taking those employees who are emotionallyintelligent, so that they can face the workplace problems easily and they canbecome more productive for the organization. Emotionally intelligent organizationcan be made through organizational strategies, leadership skills, developmentprogrammes, self awareness and self management tools.
Emotional intelligence islinked at every point of workplace performance and it is of utmost importancenowadays. Hence, to be successful in life Emotional intelligence plays a vitalrole.